Privacy Policy - BiBodent | Dental Supplies & Equipment

Privacy & Cookies Policy

Last Updated: Aug 11, 2025

At Bibodent, we respect your privacy and are committed to protecting your personal data.
This policy explains how we collect, use, store, and share your personal information, as well as your legal rights and how you can exercise them.

1. Definitions

Website: Refers to Bibodent, accessible at www.bibodent.com
We / Company: Refers to Bibodent, [10th of Ramadan City, Neighborhood 37, Building 49], Egypt.
User / You: The individual using the website or the legal entity represented by that individual.
Personal Data: Any information that identifies or can identify you, directly or indirectly.
Device: Any means used to access the website, such as a computer, smartphone, or tablet.

2. Data We Collect

A) Personal Data You Provide Directly:

First and last name
Phone number
Email address
Billing and shipping address
Payment details (processed securely via PCI-DSS compliant third-party providers)

B) Data Collected Automatically:

IP address
Browser type and operating system
Pages visited and time spent on them
Referring links and sources

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as pixels and tags) to enhance your browsing experience. These include:

Essential Cookies: Required for the website to function properly
Functional Cookies: Store preferences such as language and login details
Analytics Cookies: Help us understand website performance and improve it
Advertising Cookies: Display personalized ads and marketing campaigns

You can manage or disable cookies through your browser settings. However, disabling cookies may affect some website functionality.

4. How We Use Your Data

We use your data for the following purposes:

To process and fulfill your orders
To manage your account and provide customer support
To send order confirmations, updates, and notifications
To send marketing offers (if you have opted in)
To improve our services and user experience
To prevent fraud and ensure secure payment processing
To comply with legal obligations and tax requirements

5. Sharing Your Data

We may share your personal information with:

Service Providers (e.g., shipping, hosting, analytics, payment processing)
Affiliated companies under the same ownership
Legal authorities when required by law
Third parties in case of mergers, acquisitions, or sale of assets
With your consent for any other specified use

We ensure that any third party handling your data agrees to protect it and not use it for their own purposes.

6. International Data Transfers

Your data may be transferred to and processed in countries outside your own.
We will ensure that an adequate level of protection is applied in accordance with applicable data protection laws (such as GDPR, where applicable).

7. Data Retention

Account and order data: Retained for up to 5 years after your last transaction
Payment data: Not stored on our servers — processed directly by payment providers
Tracking data (cookies): Stored between 30 days and 24 months, depending on type

We may retain data longer if required by law or to resolve disputes.

8. Your Rights

You have the right to:

Access your personal data or request a copy
Correct or update your information
Request deletion of your personal data
Withdraw consent for marketing communications
File a complaint with your local Data Protection Authority

You can exercise your rights by contacting us at: [info@bibodent.com]

9. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure.
However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.