Return and Exchange Policy
We are committed to providing a reliable and transparent shopping experience. Products purchased from our store may be returned or exchanged under the following terms and conditions:
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Products are eligible for return or exchange within 7 days from the date of delivery, provided they are in their original condition and packaging, and have not been used, damaged, or altered.
- Return or exchange requests will be processed within 3 business days.
- If your request for return or exchange is approved, our representative will reach out to you within 3-5 business days.
- To initiate a return or exchange, please send a message via WhatsApp to the number provided in the shipping policy or contact us through our ‘Contact Us’ page.
- Kindly take a photo of the product and share it, including your city, address, and order number. If the product is defective, damaged, or not as agreed upon, we will replace it with an alternative.
- If the product you received is entirely different from the description provided on our website, a full refund will be issued.
- We are not liable for any product expectations or uses not explicitly mentioned on the product page on our website.
