Return and Exchange Policy

We are committed to providing a reliable, fair, and transparent shopping experience. You may return or exchange products purchased from our store under the following terms:

  1. Eligibility

    • Items may be returned or exchanged within 7 days of delivery.

    • Products must be unused, undamaged, and in their original packaging with all labels, seals, and accessories intact.

  2. Processing Time

    • Return or exchange requests are reviewed within 3 business days.

    • If approved, our representative will contact you within 3–5 business days to arrange collection or exchange.

  3. How to Initiate a Return/Exchange

    • Contact us via WhatsApp (number provided in the Shipping Policy) or through our Contact Us page.

    • Provide:

      • Order number.

      • Clear photos of the product.

      • Your city and full address.

    • For defective, damaged, or incorrect products, we will replace them at no additional cost.

  4. Refunds

    • If the item received is entirely different from the description on our website, a full refund will be issued.

    • Refunds will be processed via the original payment method unless otherwise agreed.

  5. Limitations

    • We are not responsible for product expectations, functions, or uses not explicitly stated on the product’s page.